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Our Call Centers offer scalable, high-performance inbound and outbound calling services designed to meet the needs of businesses, nonprofits, and government agencies. Whether it’s customer service, lead generation, appointment setting, or product outreach, our trained teams deliver consistent, professional communication with a focus on quality, reliability, and results.

We understand your reputation is on-the-line with every call, that’s why our participants undergo structured training and real-time supervision to ensure they represent your brand with professionalism and integrity.

Skills & Experience Gained

Participants train in professional contact center operations, including:
  • Customer service fundamentals and phone etiquette
  • Communication, data entry, and problem-solving
  • Lead development and objection handling
  • Specialized inbound training for specific customer inquiries
  • Outbound services focused on customer engagement and support
  • Time management, teamwork, and accountability
  • Compliance with HIPAA and privacy standards
  • Transferable customer service skills for careers in call centers and office environments


Equipment & Technology

Participants gain experience with:
  • Various phone systems
  • Secure shredding and document handling equipment


Software & Systems

Participants are introduced to:
  • Customer-specific proprietary software
  • Microsoft office suite
  • Adobe Suite


Participant Perspective

“This program has helped me with communication skills and showed me that I can successfully lead in positive and productive ways. I have discovered that I am able to help others to grow and change in positive ways. I've learned that seeing others learn and grow, in part because of my encouragement, that I feel a level of accomplishment and pride."

Jonny, OCE Call Center, EOCI


Certifications & Credentials

Participants may earn:
  • OCE Business Technology – Call Center Certification
  • OSHA 10