Contact Centers

Knowledgeable, friendly service.

In an era of increasing customer service demands and shrinking funding, success requires a partner who can be cost-effective and deliver results. Oregon Corrections Enterprises excels in providing businesses and government agencies with professional contact center services. Our contact centers are state of the art and our unique business structuring assures a professional work environment.  It also provides a very effective low-cost, high quality resource for all your customer service, market research and telemarketing needs.

Our predictive dialing, automatic call distribution, digital recording, and remote call monitoring equipment allows us to handle your calls in the most secure and efficient manner possible. Background investigations are conducted on all inmate applicants, and both incoming and outgoing calls are recorded and closely monitored live by staff. Recordings are stored on DVD for further reference.

In a traditional call center environment, employee turnover and absenteeism are definite challenges. Recruiting, training and retaining qualified agents are key issues managers face on a consistent basis. Correctional facilities offer a diverse pool of applicants, many with professional backgrounds. Once these agents are hired and trained, they learn the valuable working skills they need to become contributing members of society.  They take pride in their work and can offer our clients a level of continuity and consistency that simply cannot be matched in private sector call centers.

We currently have three contact centers located in the State of Oregon.